Payroll Officer

Full Time | Brisbane

The Opportunity

As a key member of our Payroll Services team, the Payroll Officer is passionate about exceptional customer service and payroll processing excellence. In this rewarding role, you will provide first level support for outsourced Federal Government, State Government, and private sector clients. We provide flexible working options, the latest technology and tools, and a supportive environment.

What you will do

The ideal candidate will have excellent payroll processing, customer service, and communication skills. Responsibilities include:

  • Answer employee and customer enquiries on how to use the product and providing information relating to employee payroll data.
  • Trouble shoot payroll issues with clients and employees such as salary, deductions and benefits, timekeeper, and approval requests.
  • Maintain user accounts across various systems.
  • Populate the knowledge base with answers to frequently asked questions and known issues.
  • Identify complex payroll processing, systems administration, technical and product issues for triage and escalation to the system administration team.
  • Efficient use of time out of the call/service queues to complete necessary paperwork, conduct research into client inquiries, and follow up with contacts to resolve issues where necessary.
  • Manage calls, time on hold, and resolution timeframes to ensure first call resolution (FCR) of 98%.
  • Perform automated pay transaction processing.

Required Skills

We are looking for a highly motivated candidate who is able to learn and adapt. You must possess strong analytical and problem-solving skills and be able to work collaboratively as well as independently.

We also require:

  • Strong customer service skills.
  • Willingness to acquire knowledge and learn new skills.
  • Able to contribute to a dynamic and growing team environment.
  • Intermediate to advanced MS Excel skills.
  • Ability to use own judgment and take initiative in problem resolution.

The Rewards

Your efforts will be rewarded with a competitive base salary and benefits as well as:

  • Flexible work practices
  • Working in a supportive team environment that is committed to your professional development
  • Opportunities for progression

If you are interested in joining the team, please contact .

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